Our PROCESS

Job Interview

1. Our first DATE

Let's start with a chat - think of it as a first date! We don't know each other yet, but we're both curious. On our side, we want to find out as much as we can about your company! Where did you begin? What is the "essence" of your company? Who is your customer? Your team? Why do you do what you do? What do you hope to achieve with your learning and education goals? What is important to you? What impact do you want to make?

 

We'll also be totally transparent about who we are, what we are looking for in a partner, and why we do what we do. This is a relationship to us, and as such, we don't believe in the transactional "vendor/client" scenario. We want to be there with you through the good, the bad, and the ugly. So we'll dig deep. We'll ask the tough questions - and we hope you do, too. We want full transparency from both sides. We will be absolutely committed to your success, and we ask that you will be committed to ours. 

 

If it seems like a good "match" and we're both ready for a 2nd date, we'll move to the next stage and share our ideas.  

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2. The PROPOSAL

Once we have established where you are on your journey, and where we can complement your learning and education goals within your company, we will use our passion, dedication and combined 200+ years of experience in the retail and service education space, to develop a plan just right for you. As Retail Learning Architects, we are masterful at executing; we know how to synthesize the perfect components to deliver the results and impact you are looking for. 

You may want us to fully design, build and deliver your transformative new learning and education offer, combining in-person and online programs, along with strategic follow up and implementation. Or you may only require access to our generic offering, or find yourself somewhere in between. Wherever you sit, we will create a personalized plan that will create long term, sustainable results - a plan which aims to IGNITE your team to levels of engagement and commitment rarely seen in this space. 

 

Once our plans are ready, it's time for the proposal! Could this be the start of something wonderful?! 

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3. Time to DESIGN

Once we have high five'd, fist pumped and wooo hooo'd at your "yes", the real work (translation: the FUN stuff!) begins. We will research, "shop", interview and investigate to understand your business thoroughly. Then through our proven "production" process, we will design and develop a learning and education system that is just right for you. Every crew member from your sales, customer facing, support, management, leadership, distribution, and wholesale teams will be covered. Every modality of implementation will be offered (in person, online, on-going coaching, and follow up systems) so mass immersion is ensured. 

Our knowledge of learning systems at every level within a retail/services sector is second to none. This has been our gig for 30+ years. Our insights into the human psyche, instinctive patterning, and that which ignites people to willingly shift their behavior, has taken a lifetime to discover and integrate successfully. Our processes and formulas work - it's that simple, and it is from this solid foundation that we create for you. 

Our aim is to provide an individualized 'map', which will deliver a compounding effect for your people and your company, year on year. We will begin with the customer facing crew and the senior executive team in tandem, thus ensuring alignment is an actuality, and not just lip service. To quote the ancient proverb, "A fish rots from the head down." We want you to start strong! 

Our aim is to help you attract the best the industry has to offer. When you make a positive difference in someone's life, the Law of Reciprocation occurs. Your results will be your reward! 

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4. Get ready to IGNITE

The day has arrived for us to set sail on our first voyage together! With the wind in our sails, and with all hands on deck, every key crew member (yours and ours) is clear on their role for a powerful launch. A successful learning launch requires both clear vision and defined strategy. Vision without a sound implementation strategy will have you lost at sea - it "feels" good, but you never get anywhere. And strategy without a clear vision, eventually wears people down. It "sounds" good, but is soul-less. 

We will be with you every step of the way, because we know all too well that even with the best of intentions, planning, and preparation, old habits can be stubborn to move. We've also helped companies launch hundreds of times; and where necessary we'll navigate the sometimes turbulent seas of change. Our experience has made us discerning; we know where to be agile and flexible, and where to be grounded.

 

This is a committed relationship to us; we want to ensure that you gain momentum and results immediately. We can also forewarn you of what to expect, and how to sail around the stormy waters of implementing new systems. No journey is free from challenges, and it will be those very challenges that will give us insights into the state of your ship - it's all just feedback. 

In summary, our experience has shown us that when a company embraces deep care for its people and their development, the same is given in return. We will be committed to creating and continuing a dynamic, passionate learning culture that complements your company's goals and values. We're in this for the long haul with you, and for the many voyages we'll share.

We Make IGNITING Fun!

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